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Service description

KANSAN provides 24/7 remote support and spare parts supply. Machines are registered to Secomea remote connection systems during installation, so the support team can observe machines worldwide without an extra laptop or modem interface. Remote troubleshooting is targeted within a maximum of 24 hours. Machine programs are written in-house rather than by integrators. Spare parts support uses stock management and branded components to speed delivery and reduce downtime.

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