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TurkIndustry
Customer Success
Remote
Full-time
Customer Success & Live Support Specialist
Own live support, membership guidance and day-to-day user experience.
About the role
We are looking for teammates to improve the TurkIndustry user experience, manage live support requests and assist with membership journeys.
Responsibilities
- Respond to live support requests
- Resolve user questions
- Support company registration flows
- Explain premium membership options
- Collect user feedback
- Escalate issues to the technical team
Requirements
- Strong communication skills
- Clear spoken communication
- Problem-solving mindset
- Confident computer skills
- Collaborative team player
Nice to have
- CRM experience
- Live support experience
- B2B customer management knowledge
Hiring process
- 1 Online application
- 2 Initial screening
- 3 Online interview
- 4 Technical assessment (where required)
- 5 Final interview
- 6 Offer
Apply now
Position: Customer Success & Live Support Specialist
Application deadline
Days
Hrs
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The application deadline has passed.